Terms of service

Terms of Service

Welcome to SINK. By purchasing from our store, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

1. General Information

  • These Terms of Service apply to all purchases made through sinkceramics.com and any transactions conducted through our online store.

  • We reserve the right to update or change these terms at any time. Changes will be posted on this page, and it’s your responsibility to review these terms periodically.

2. Product Information

  • All items sold are handmade and may vary slightly in color, shape, or size due to the nature of the craft. Each product description includes information regarding the item’s characteristics, but variations may occur.

  • Every effort is made to represent our products accurately; however, the colors and textures of the ceramics may appear slightly different on different devices or screens.

3. Orders & Payments

  • By placing an order with us, you agree to provide accurate and complete information, including shipping address, billing details, and contact information.

  • We accept payments via credit cards, PayPal, etc.

  • Orders will be processed once payment is received and confirmed. If there is an issue with your payment or order, we will notify you as soon as possible.

4. Shipping & Delivery

  • All orders are processed within 3-5 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number to follow your package.

  • Delivery times may vary depending on your location and the shipping carrier. We are not responsible for delays caused by the carrier or other external factors.

5. Returns, Refunds, & Replacements

  • Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery for a replacement.

  • Structural Issues: If you experience cracking or structural issues within 6 months of purchase due to a manufacturing fault, we will provide a replacement. Please refer to our [Refund & Replacement Policy] for full details.

  • Non-refundable Items: We do not offer refunds for change of mind or damages resulting from mishandling after delivery.

  • How to Contact Us: For issues with your order, please contact us through the contact page with any questions.

6. Intellectual Property

  • All content on this website, including product images, logos, and text, is the property of Sink Ceramics and is protected by copyright laws. You may not use, reproduce, or distribute any content without written permission.

7. Limitation of Liability

  • While we take great care in packaging and shipping your order, we cannot be held responsible for any damages or losses incurred during shipping or caused by the buyer’s handling after receipt.

  • Our liability is limited to the amount paid for the item(s) in question.

8. Privacy & Security

  • We are committed to protecting your privacy. Your personal information will only be used for processing your order, sending updates, and improving your shopping experience. We do not sell or share your personal data with third parties.

  • For more information, please refer to our [Privacy Policy].

9. Governing Law

  • These Terms of Service are governed by the laws of Alabama, and any disputes arising from these terms will be resolved within the jurisdiction of the local jurisdiction.

10. Contact Information

  • If you have any questions about our Terms of Service or need assistance, please contact us through the contact page!

Thank you for supporting our handmade ceramics. We hope you enjoy your purchase!