Refund policy

Refund & Replacement Policy

At SINK, we are committed to delivering high-quality handmade ceramics. We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please review our policy below:

• Damaged Items: If your ceramic item arrives damaged, please contact us within 7 days of delivery. To process a claim, we will need clear photos of the damage and the packaging it arrived in. Once we verify the damage, we will issue a replacement at no additional cost.

• Structural or Cracking Issues: If your item experiences any cracking or structural issues within 6 months of your purchase, and the damage is due to a fault in the craftsmanship (not caused by misuse or accidents), we will provide a replacement. Please contact us with photos and details of the issue, and we will guide you through the replacement process.

• Non-refundable Items: Please note that we do not offer refunds for change of mind, incorrect orders, or items that are damaged due to mishandling after delivery (e.g., drops, temperature extremes, etc.).

• How to Request a Replacement: To initiate a replacement, please email us at [contact info] with your order number, a description of the issue, and any supporting images. We will get back to you as soon as possible with next steps.

We value your support and are here to ensure you are happy with your purchase. Thank you for choosing SINK!